FAQ – Frequently asked questions

Here we have compiled the most common questions we get. You are welcome to the reception desk to talk to us too!

If you have any questions about student life, please contact receptionen@malmostudenter.se.

How do I become a member and what does it cost?

The fee is 99kr / semester and you register easily online or through our reception at Bassängkajen 8. Read more on Become a member.

How do I pay the Union fee?

You can easily pay the fee via your internet bank or debit card. Click here and log in with the login details you received via your welcome-email or on your Union carrier that is sent to your home. If you have not received these, you can email your name and your social security number to receptionen@malmostudenter.se.

When do I get my Studentkortet STUK/Mecenat Card?

You will receive your digital student id 1-2 days after you have registered and payed the membership fee. There are three companies on the market that administers student id, The Student card STUK , Westudents and The Mecenat card. All cards are equally valid but includes different discounts. However, you can use all to get a discounts on the national railway (SJ). For the local busses and trains with Skånetrafiken you need to have the travel-symbol (book on wheels) on your digital card. See below.

You can now get both the Student card and the Mecenat card in your smartphone.

You will no longer have to stuff them in to your wallet. But you will of course still be able to get the cards home in your mail box as well.

This is how you get the Student card STUK in your phone

1. Become a member in the Union. Read how to HERE.
2. Once you have become a member you will get an email from the Student Card (make sure you have entered the right email address). Here you will find a link where you can choose wheter you want a digital card or a physical plastic card. You can get both if you want.
3. Download the app in your phone (link to the iphone app, link for all other phones).
4. Then you activate your card by following the instructions in the above mentioned email. When you activate the card you can choose wheter you also want a plastic card sent home.
5. Your digital Student Card is now ready for use! This digital card is as valid as the plastic one and with this you can get discounts, benefits and entrance to Union activities.
6. Read more about the Student Card in your phone at app.studentkortet.se.

This is how you get the Mecenat card in your phone

1. Become a member in the Union. Read how to HERE.
2. Once you have become a member you will get an email from the Student Card (make sure you have entered the right email address). Here you will find a link where you can choose wheter you want a digital card or not. You will automatically get a plastic card sent home as well.
3. Download the app in your phone (link to the iphone app, link to the android app).
4. Then you activate your card by following the instructions in the above mentioned email. It is the same log in as you use at mecenat.se.
5. Your digital Student Card is now ready for use! This digital card is as valid as the plastic one and with this you can get discounts, benefits and entrance to Union activities.
6. Read more about Mecenat in your phone.

N.B. If you have not entered an email address when signing up for a membership or if the address is wrong, you will get both cards sent home to you after about 2 weeks after you have payed the fee. If you have not received an email after becoming a member, a wrong email address might be the reason. If so send us an email and we will fix it for you.

Can I get a travel certificate?

Yes, you can, you can get a travel certificate via Mecenat but this certificate is only valid for travel with SJ. Other discounts you need a digital card for. The digital card will be given 1-2 days after you pay your card fee and are registered for your course / program.

Here you can see if you have the correct symbol on your Mecenatkort to go with a student discount on Länstrafiken, for example. SL, UL, Västtrafik or Skånetrafiken. Then you can show your permissions on ticket control using the Mecenat app.

How do I get a discount on Skånetrafiken and SJ?

You are entitled to a discount at Skånetrafiken depending on the rate of study and how many points you are studying, see more information about the discount on Skånetrafiken’s website. Only Mecenat and Westudents grant this discount. Everyone, regardless of the rate of study has the right to SJ’s discount. More info on SJ’s website.

Is it enough to notify the university when I change my address?

No, you must also notify the Student Union Malmö when you change address. Your new address can be mailed to receptionen@malmostudenter.se. You can also change your address by logging in here with the number and PIN you received via your e-mail.

I have paid for the entire year but my digital card says it’s valid for the fall semester, why? 

No worries, when the semester shifts, (last of February to Mecenat and Studentkortet STUK) your digital card will switch to the new semester automatically.

How do I do to get an ISIC card?

If you are interested in obtaining an international student card (ISIC card) for your trip abroad, you can find information on how to go to www.isic.org or Kilroy.